Refund Policy

Last Updated: December 19, 2025

1. Eligibility for Refunds

1.1 Annual Plans - 30-Day Money-Back Guarantee

You are eligible for a full refund if:

• You purchased an annual subscription plan (Standard Annual or Premium Annual)
• You request a refund within 30 days of your initial purchase date
• This is your first refund request with Olyqx OÜ (we reserve the right to deny refunds to repeat refund requesters)
• Your account has not been terminated for violating our Terms of Service

1.2 Monthly Plans

Monthly subscription plans are not eligible for refunds after the subscription is activated. However, you may cancel your monthly subscription at any time to prevent future billing.

1.3 Trial Subscriptions

Weekly trial subscriptions are charged at a reduced rate and are non-refundable. These trials are designed to let you test our service at minimal cost before committing to a longer-term plan.

1.4 Renewed Subscriptions

Automatically renewed subscriptions (after the initial subscription period) are eligible for a prorated refund if requested within 7 days of the renewal charge. After 7 days, renewed subscriptions are non-refundable.

2. Non-Refundable Circumstances

Refunds will NOT be issued in the following situations:

• After 30 Days: Refund requests made more than 30 days after the initial purchase date (for annual plans)
• Account Violations: Your account was suspended or terminated for violating our Terms of Service (e.g., illegal activities, abuse, prohibited use)
• Excessive Bandwidth Usage: You violated our fair use policy by using excessive bandwidth beyond reasonable personal use
• Chargebacks: If you initiated a chargeback with your bank/payment provider, you forfeit eligibility for a refund through our standard process
• Repeated Refunds: You have previously requested and received a refund from Olyqx OÜ (one refund per customer lifetime)
• Third-Party Purchases: Subscriptions purchased through third-party resellers or unauthorized channels
• Service Functionality: Refunds are not granted for general dissatisfaction with VPN speed or performance caused by factors outside our control (e.g., your ISP, network infrastructure, distance to servers)

3. How to Request a Refund

Step 1: Contact Customer Support

Send an email to our support team at:

Email: a0933969961@gmail.com

Subject Line: "Refund Request - [Your Account Email]"

Step 2: Provide Required Information

Include the following in your refund request:

• Your registered account email address
• Order/Transaction ID (if available)
• Purchase date
• Brief reason for refund (optional but helpful for improving our service)

Step 3: Wait for Confirmation

We will review your request and respond within 2-3 business days. If your refund is approved, we will process it immediately.

4. Refund Processing

4.1 Processing Time

• Approval: Refund requests are reviewed and approved within 2-3 business days
• Processing: Once approved, refunds are processed within 5-7 business days
• Bank/Card Posting: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account

4.2 Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: Refund to the same card used for payment
• PayPal: Refund to your PayPal account
• Bank Transfer: Refund to the originating bank account (may require additional verification)

4.3 Refund Amount

• Full Refund: For requests within the 30-day money-back guarantee period (annual plans)
• Prorated Refund: For renewed subscriptions canceled within 7 days of renewal (unused portion only)
• All refunds are issued in the original currency of purchase

5. Cancellations vs. Refunds

5.1 Cancellation

Canceling your subscription stops future billing but does NOT automatically trigger a refund. You retain access to the VPN service until the end of your current billing period.

5.2 Cancellation + Refund

If you want both cancellation AND a refund (within the eligible period), you must:

1. Request a refund via email (as described in Section 3)
2. We will cancel your subscription as part of the refund process

5.3 How to Cancel Without Refund

To cancel your subscription and prevent future billing (without requesting a refund):

• Log in to your account dashboard
• Navigate to "Subscription Settings"
• Click "Cancel Subscription"
• Alternatively, email us at a0933969961@gmail.com with your cancellation request

6. Chargebacks

• Your account will be immediately suspended
• You forfeit eligibility for our standard refund process
• Your account may be permanently banned
• We may dispute the chargeback with your bank if it is fraudulent or unjustified

Please contact us first before initiating a chargeback. We are committed to resolving any billing issues promptly and fairly.

7. Exceptional Circumstances

We understand that exceptional situations may arise. If you have unique circumstances not covered by this policy (e.g., medical emergency, service relocation, extreme technical issues), please contact us at:

Email: a0933969961@gmail.com

We will review your case individually and work with you to find a fair resolution.

8. Service Issues and Technical Support

Before requesting a refund due to technical issues, we encourage you to contact our support team. Many common issues can be resolved quickly:

• Connection Problems: Try different servers or protocols
• Slow Speeds: Check server load, try closer servers, ensure no ISP throttling
• App/Software Issues: Reinstall the app, update to the latest version
• Compatibility Issues: Check system requirements, update your OS

Our support team is available 24/7 via email and will respond within 24 hours to help resolve any issues.

9. Fair Use Policy

Our VPN service includes "unlimited bandwidth," subject to fair use. If you abuse the service through excessive usage that degrades performance for other users, we reserve the right to:

• Throttle your connection speed
• Suspend your account
• Terminate your account without refund

Fair Use Guidelines:

• Personal use: Reasonable streaming, browsing, and downloading for personal use is acceptable
• Excessive use: Continuous 24/7 high-bandwidth usage (e.g., running a commercial server, mass data transfers) may violate fair use

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be effective upon posting to our website. Significant changes will be communicated via:

• Email notification to your registered email address
• Notice on our website

Changes to this policy do NOT affect refund eligibility for purchases made before the policy change.

11. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request:

Olyqx OÜ

Email: a0933969961@gmail.com

Address: Tatari tn 56-311, 10134 Tallinn, Estonia

Registry Code: 17380107

Response Time: We aim to respond to all refund requests within 2-3 business days